Frequently Asked Questions

Mobatech - General How do I download and install Mobatech software? I do not see my handset listed when checking out. Can I still purchase for my phone? Is there a monthly fee associated with using Mobatech software? Will I be using my phone minutes when using Mobatech's software? Who can I contact if I have a question that is not on this list? Mobile Checkbook Why should I use Mobile Checkbook? What phones will Mobile Checkbook work on? What is the difference between Mobile Checkbook and Mobile Checkbook Lite? What steps are involved in entering a transaction? How can I remove previously recorded transactions? Does Mobile Checkbook support multiple bank accounts? When entering transaction descriptions, how do I make it type single letters instead of word combinations? BlackBerry Software How do I install the application I purchased for my BlackBerry handheld? How do I download and install Mobatech software? When you purchase a Mobatech product, the application will be transferred to your phone "over-the-air" without any cables needed. You will receive a text message on your phone notifying you of your purchase. Included in this message is a link to the software you purchased. After selecting the link, this software is automatically downloaded and installed on your phone. Cingular, AT&T; and T-Mobile customers purchase directly from our website by clicking here. Nextel customers can purchase Mobile Checkbook Lite from Nextel.com. SprintPCS, SunCom and Alltel customers, please click here to view purchasing instruction. *Please note that installing Mobatech software over-the-air requires that your phone has web access. If you are not sure whether or not your rate plan includes web access, please contact your wireless provider. Back to top I do not see my handset listed when checking out. Can I still purchase for my phone? Yes, in most cases you can still purchase Mobatech products for your cell phone, even if your handset is not listed on the 'Device Selection' page when checking out. As long as your handset is 'Java enabled' you will likely still be able to purchase and use Mobatech software. If your handset is Java enabled but is not listed on the 'Device Selection' page, choose any Motorola RAZR V3 handset (even if this is not your device manufacturer or model) during the checkout process. To determine if your handset is Java enabled please refer to your phone's user guide, your handset manufacturer's website or your carrier's website. You can also contact us at anytime to verify that your device is compatible. Back to top Is there a monthly fee associated with using Mobile Checkbook? There is no monthly fee for using any Mobatech product in addition to your standard cellular rate plan. Back to top Will I be using my phone minutes when using Mobile Checkbook? You will not be using any of your cellular minutes when using a Mobatech application. In fact, Mobatech products will work even if you had no cell phone signal at all! Mobatech software is installed on to your phone in a similar fashion that software is installed onto a desktop or notebook computer and will run directly off of your phone without any connection required. Back to top Who can I contact if I have a question that is not on this list? Please feel free to contact us at any time with questions you may have regarding Mobile Checkbook software or Mobatech. We value the feedback we receive from all of our customers and will do our best to answer any questions you might have as quickly and thoroughly as possible. Back to top Why should I use Mobile Checkbook? Fewer and fewer people today are carrying around bulky checkbooks and check registers to record account transactions as the use of debit and check cards soars. Although the popular method of payment for consumers has changed, the idea of keeping track of one's bank account remains as important as ever. The account statements and balances obtained from your bank's web site or from ATM machines are often misleading because they do not always include your recent transactions or checks that have not yet cleared. This often leads to individuals having a false sense of their account balance and overdrafting their account. The only way to always know your exact balance is to record transactions when you make them. Mobile Checkbook makes this process fast and convenient. Whether you are in the car, at a resturant or out shopping, with Mobile Checkbook in your cell phone you will always have immediate access to accurate account information. Back to top What wireless provider do I need to have in order to buy Mobile Checkbook? Mobile Checkbook 3.0 is currently available to Cingular Wireless, AT&T; Wireless, T-Mobile, SprintPCS, Alltel and SunCom customers and can be purchased by clicking here. Nextel customers can purchase Mobile Checkbook Lite from Nextel.com. Back to top What phones will Mobile Checkbook work on? Mobile Checkbook will work on any Java enabled phone. In order to use Mobile Checkbook 3.0's e-mail functionality, your Java enabled phone must be able to access your wireless carrier's data network. Obtaining access to your carrier's data network usually involves adding this feature to your standard rate plan. For more information on this process, please contact Mobatech Support or your wireless provider. Back to top What is the difference between Mobile Checkbook and Mobile Checkbook Lite? Mobile Checkbook Lite includes all of the great features found in Mobile Checkbook 3.0 with the exception of the following: - Unlimimted bank accounts - E-mail functionality - Quicken and Excel synching capability *The use of Mobile Checkbook 3.0's e-mail functionality requires access to your wireless provider's data network. Please contact your wireless provider for information on obtaining a rate plan that supports this usage. Back to top What steps are involved in entering a transaction? Recording transactions requires three quick and easy steps. 1) Select whether you are recording a withdrawal or deposit. 2) Enter the amount of your transaction. 3) Enter an optional transaction payee, memo or check number. The date and time of your transaction is automatically stored for your convenience. This information can be modified when entering a transaction or after one has already been stored. Back to top How can I remove previously recorded transactions? Mobile Checkbook provides two options for removing transactions. 1) Delete Transaction is used to void a previously recorded transaction and permanetly remove it from the Transaction List. This option should be used if a transaction is incorrectly recorded and needs to be removed instead of modified. 2) Clear History is used to clear one or more transactions from the Transaction List. Clear History does not affect your current account balance. This option should be used to free up storage space on your phone or if you would like to shorten the list of transactions on your Transaction List. To clear all of your transactions select the most recent transaction you have recorded from your 'Transaction List'. This will be the entry located at the bottom of the 'Transaction List'. Choose the 'Edit' option and then 'Clear'History'. When you select 'Clear History' the transaction that is currently selected and all prior transactions are cleared. Back to top Does Mobile Checkbook support multiple bank accounts? Mobile Checkbook 3.0 supports an unlimted number of bank accounts. This product can be purchased directly from our web site by clicking the following link: Mobile Checkbook 3.0. Back to top When entering transaction descriptions, how do I make it type single letters instead of word combinations? The predictive text is a feature built into many new handsets called T9. T9 is designed to make it easier to input words but it can be a bit confusing at first. When you are entering a word such as "test", you would enter "8378" with each number only being pressed once. T9 will automatically recognize that you are trying to enter the word "test". On older phones you would have to type 8 for T, then 33 for E, 7777 for S and 8 again for T. As you can see, with T9 you only have to enter 4 numbers to get the same word so it is much much faster. If you do not want to use T9, select the menu button when you are in a text field and switch from "Word" to "Alpha". Back to top How do I install the application I purchased for my BlackBerry handheld? Extract the .COD and .ALX files found in the .ZIP file you downloaded. The files can be extracted into a temporary directory. Start the RIM Desktop Manager. Choose "Application Loader". Choose "Add Available Optional Applications" and go to the uzipped files. Select the .ALX file to begin the installation. Back to top